- customer reviews
- shipping & return
Customers Reviewswrite review
Beautiful wig and just really people hair and snug fit. I'm very happy with it!
Thank you, wig chic, quality is excellent. Very fast delivery. Highly recommend, buy not regret.
Very beautiful color, good quality, well packed, fast delivery, I will highly recommend to my friends!
Cute wig. Colour very suit me, it's cool and it's very nice. It's gloriously thick and looks like my real hair. Will definitely trade again. Thank you. NLovely wig.
Stunning highlights and hair!!!! That's what texture I need! I find this curly highlights so long time! But I finally get it! A sexy correct unit!
1.lace wigs to give a more natural"scalp like"realistic parting.
2.Natural pattern can be flat ironed or restyled to achieve other look.
3.Strong Weft, Shedding and tangle free. Full bundles and thick ends. Smooth and soft.
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Express Shipping 5 - 7 Working Days $9.99
Expedited Shipping 2 - 4 Working Days $19.99
Order Processing Time = 1~2 working days, so total delivery time = Order Processing Time + Shipping Time.
Return within 7 days from the delivered date.
If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(firstname.lastname@example.org)
If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.
Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
The item is sent from China. We are not responsible for any charges/duties/taxes ( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.
Here are the situations that may cause disputes.
Delivery on the way:
1.Parcel seized by customs:
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice). 2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled:email@example.com . we will offer you the return address.Read More But you are supposed to pay the shipping fee and the price difference.
If you want to return an item without any quality problem for refund within 7 days once it is received, please send an email to this email address with your order number entitled:
firstname.lastname@example.org . we will offer you the return address. But you are supposed to pay the shipping fee and 15% restocking fee will be deducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:email@example.com
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
All rights to interpret are reserved by besthairbuy.com.
If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: firstname.lastname@example.org. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
A: Compare the price
A: That is very obvious: with the same style and length, Human hair wigs are much more expensive than synthetic ones. Therefore, If your human hair wig is relatively cheap, you may need to consider whether it's blended with synthetic fiber or the hair that collected to make this wig is not of a healthy quality.
A: Identify the material
Burn/Singe the hair and smell: Choose a small strand of hair and burn it. If the hair is 100% human hair, it smells like a barbecue; if not, it smells like plastic. Check the ashes after burning the hair. If the hair is 100% human hair, you can twist the ashes to turn it into powder; if not, the ashes will remain intact.
A: To help you shop for the right color online it's just as easy as in a store, please refer to our hair color chart after you have found the style you like.
As for the cap size, we all know that measuring your head size is an important task to endeavor prior to ordering a wig. Please carefully measure your head size and choose the proper cap size following our cap size guide.
A: Of course you can if you purchase our human hair wigs for the ultimate styling versatility - you can curl or straighten them as you would your own hair. However, just like our own hair, the less heat you use the better.
Synthetic wigs, on the other hand, can be irreparably damaged if you try to curl or straighten the hair with heated tools, except occasionally with some heat friendly wigs.
A: To perfectly apply a wig is not easy.
First, you need to pin your hair up.
Then, use a wig cap on any type of hair length to hold it all in place and to ensure a smooth fit. Even if you are bald, we recommend you still use a wig cap - it will help with friction and ensure the wig stays on.
Next, put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position them right in front of your ears.
Don't worry if it doesn't look perfect right away. Go ahead and style/brush it into place the way you'd like it to look.
A: Looking after your human hair wigs is very important in order to increase the life of them. You can click: How To Take Care.
A: Yes. Both our human hair wigs and synthetic wigs have baby hairs on the front and at the back of the wigs.
A: Yes, you will look very natural with our lace wigs because firstly the hair is hand-tied to the lace which will make the hair look exactly like growing from your head. Secondly, the hairline of our human hair wigs is very natural as if they are your own scalp..