- customer reviews
- descriptions
- shipping & return
- FAQ
Customers Reviews
write review-
9/5/2018
lopai.je....
long and soft
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8/5/2018
teivy-06.
I loved this hai soo much
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5/14/2018
paynekad....
So pretty! I want to order so bad but not a lot of people know how to properly install lace frontals and I don’t want the lace to be messed up or my edges ripped out
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11/11/2017
teivy-06.
Love it!!
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9/3/2017
Lily Gut....
Hair is great. I want to dye my hair at salon and I hope it will dye well. Hair soft min shedding. LOOOOVE!
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8/26/2017
Zoe Shel....
Always great service! Good Quality and Quanity bundles. I will order other texture again!
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8/14/2017
Brandon ....
Beautiful hair, The quality of this hair is the best. I love how it feels, your hands move freely through it. This is by far the best hair I have used. My professional stylist even got the information on it because she was in love with it, and wants to order some. I will definitely order this again and again. No more searching around for really quality hair. They got it right.
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7/31/2017
Maria Se....
Beautiful hair, The quality of this hair is the best. I love how it feels, your hands move freely through it. This is by far the best hair I have used. My professional stylist even got the information on it because she was in love with it, and wants to order some. I will definitely order this again and again. No more searching around for really quality hair. They got it right.
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6/1/2017
Marie Ki....
The hair make me look like a star!!! I braided my hair and stitched that hair on my hair, it looks so natural.
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5/29/2017
Sonia Ba....
I am thrilled with it!!!! Even more gorgeous than the picture. Super soft and silky! Fits great and very comfortable. I am definitely buying more hair. Very nice quality! Thanks!!!!!
customer videos
CUSTOMER PHOTO
descriptions
Freestyle Parting : it can part in any direction as you like
Natural Hairline: it has natural hand tied hairline in the forehead and the back side of head also.
It has natural baby hair and can put a high ponytail.
Chlorine in pool water may be damaged your hair,So we advise customers not to wear to swimming.
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shipping
Express Shipping 5 - 7 Working Days $9.99
Expedited Shipping 2 - 4 Working Days $19.99
Order Processing Time = 1~2 working days, so total delivery time = Order Processing Time + Shipping Time.
Return within 7 days from the delivered date.
If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(aftersales@besthairbuy.com)
If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.
Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
The item is sent from China. We are not responsible for any charges/duties/taxes ( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
return
We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.
Here are the situations that may cause disputes.
Delivery on the way:
1.Parcel seized by customs:
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice). 2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled:aftersales@besthairbuy.com . we will offer you the return address.Read More But you are supposed to pay the shipping fee and the price difference.
If you want to return an item without any quality problem for refund within 7 days once it is received, please send an email to this email address with your order number entitled:
aftersales@besthairbuy.com . we will offer you the return address. But you are supposed to pay the shipping fee and 15% restocking fee will be deducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:aftersales@besthairbuy.com
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
All rights to interpret are reserved by besthairbuy.com.
If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: aftersales@besthairbuy.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
faq
A: If you can properly sew down the lace in the front, you don’t necessarily have to use gel or glue as the mostly suggested Got2b glue may make your edges look dirty after a few hours. The glueless install method really hits today and if you would like to know you can check natural and easy 360 lace frontal quick installation here!
A: As long as the bottom is thick enough, which means there is more hair at the bottom to cover the adjustable strap, want left it won't be so easy for it to show through the lace in the back. Or you can leave some hair down in the back to hide the lace, so it will make it looks as natural as possible. See how our great friend, the Instagram Stylist, Camilla takes us step-by-step to do this.
A: leave You can definitely wear a 360 lace frontal sew in as long as your hair is long enough to grip to braid and you can sew down the lace correctly. Also, you don’t want left out. You may also try to make it as a 360 lace wig so it’s easier to take it off at night and maintain it.
If you would like to know how to sew in your 360 lace frontal, You can click this link: How To Install Or if you are more interested in wearing a 360 lace wig, You can click this link: What Is A 360 Lace Wigs
