- customer reviews
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Customers Reviewswrite review
I will buy from here again. your quality is so good i just put it in and scream at how great it looks thanks!!!!!!!!!!
The following Friday after purchasing this item I was delighted to see that it already was at my house! I had messaged the seller asking them if they could mail the product asap because I was getting married the following weekend and not only did they fulfill my wish, they did it in record time! Thank you not only for your quick and speedy service, but also for the upgrade. The product worked great and took to hair dye and curling well. I looked so beautiful for my wedding! Thank you again!
I am really really happy for them! so amazing i'll bey here Again!
When I wore it to work, everyone thought it was my natural hair and thought I cut my hair short. It is so beautiful, natural, and very sexy!
I just ordered this product and I'm seeing that alot of people are saying that its alittle too big. I wonder why they don't make them smaller if they don't fit anyones head? Hopefully ill get it to fit alright on mine, I have a normal size head I think.
this was just what I was expecting. the color was true and the product blended with my hair (in an updo) very nicely. it looked natural. all of my friends who saw me thought I had really gotten extensions. I love that it blends so well, it was easy to use.
The Hair took about a week to get here, BUT i am very please . Great quality nd the texture is EXCELLENT i highly recommand this company .
I received my 3rd Solia item last week and love it. I travel often for work and always keep one in the heat proof pouch in my suitcase so I never forget it. I also keep one in my bathroom to use each morning. One wore out so I had to order a new one since I cannot be without a item. I prefer this brand over Chi. The temperature can be adjusted and it can be packed while it is still hot because of the heat t/pouch. I don't use the item to straighten my hair, but use it to add volume. It does ...
I loved it! will be ordering more!
Candy at Vogue who helped answer my phone questions today on a different item is to be commended for providing excellent customer service. I plan to add one or two more items, trying a short version's line. An incredible experience in on-line shopping!
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Express Shipping 5 - 7 Working Days $9.99
Expedited Shipping 2 - 4 Working Days $19.99
Order Processing Time = 1~2 working days, so total delivery time = Order Processing Time + Shipping Time.
Return within 7 days from the delivered date.
If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(firstname.lastname@example.org)
If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.
Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)
The item is sent from China. We are not responsible for any charges/duties/taxes ( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)
It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.
Here are the situations that may cause disputes.
Delivery on the way:
1.Parcel seized by customs:
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice). 2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled:email@example.com . we will offer you the return address.Read More But you are supposed to pay the shipping fee and the price difference.
If you want to return an item without any quality problem for refund within 7 days once it is received, please send an email to this email address with your order number entitled:
firstname.lastname@example.org . we will offer you the return address. But you are supposed to pay the shipping fee and 15% restocking fee will be deducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:email@example.com
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
All rights to interpret are reserved by besthairbuy.com.
If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: firstname.lastname@example.org. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
1. Q:How should I go about choosing color?
A:We aim to make shopping for the right color online just as easy as in a store (or easier)! After you have found a style you like, it is time to check out your color options — there are often dozens. If you are new to wigs, consider staying close to your natural color (you can always have fun experimenting with color later).
2. Q:Are color swatches 100% accurate?
A:Hair color images are presented to give you a visual representation of color options for each item. However it must be noted that on screen representations do not necessarily precisely represent actual colors due to variable monitor calibrations. Additionally, the computer or device you use may have an impact on how colors appear.
3. Q: How many bundles can take a full head?
A: Take the example for the tape in hair extensions, it needs at least 200 strands hair extensions to make a full head.
4. Q: Can I wash the hair?
A: Hair can be removed down to clean, but the clean method must correct for the hair. If you want to know more information about the wash tips,you can click on this link: https://www.besthairbuy.com/how-to-care/
5. Q: If customer buy hair, how many days can I receive?
A: Standard Shipping 5 - 7 Working Days
Express Shipping 2 - 4 Working Days
6. Q: If I am not satisfied with the hair, can I return it?
A: You should contact us within 7 days if you are not satisfied with the item. Because we allow to return within 7 days product, Please keep the item in original condition, items have been used or washed is not allowed to return any more.If you want to know more information about the returned product, you can click on this link: https://www.besthairbuy.com/return-policy/